Shipping policy

At Prestige Food Equipment, we recognize that receiving your commercial kitchen appliances in a timely and secure manner is vital to keeping your business running smoothly. Every order dispatched from our LaSalle, Quebec facility is professionally packaged, palletized, and handled by reliable freight carriers to ensure it arrives at your establishment intact and ready for installation.

Order Processing & Daily Cut-Off

Because commercial machinery like open burners, griddles, and fryers requires careful freight preparation and strapping, our warehouse team works diligently to get your items ready for transit.

  • Daily Cut-Off Time: Orders finalized before 2:00 PM (EST) on business days will begin processing and crating on the same day.
  • Orders placed after 2:00 PM (EST), or during weekends and Canadian holidays, will be processed on the following business day.

Estimated Transit Times

  • Domestic Shipments (Canada): Standard freight deliveries across Canadian provinces typically arrive within 3 to 5 business days after leaving our LaSalle facility.
  • International Shipments (United States & Worldwide): Cross-border and international orders generally arrive within 6 to 10 business days, depending on destination distance and customs processing.

Freight Carriers & Tracking Information

We partner with established freight carriers and LTL (Less-Than-Truckload) logistics providers who specialize in heavy industrial equipment transport. As soon as your shipment is picked up from our dock, we will send a shipping confirmation email directly to you containing your tracking details and bill of lading (BOL) so you can follow the transit of your equipment in real time.

Freight Receiving & Delivery Inspection

Please note that freight shipments are delivered curbside or to a standard loading dock. Before signing the carrier's delivery receipt, you or your designated recipient must thoroughly inspect the crate, pallet, and equipment for any signs of transit damage. If any damage is observed, it must be clearly noted on the carrier's paperwork before accepting the delivery.

Shipping Support & Logistics Questions

If you have specific delivery requirements—such as needing a liftgate truck—or if you need assistance tracking an existing equipment shipment, please get in touch with our team:

Email Support: info@prestigefoodequipment.com